FAQ

We’ve gathered answers to the most common questions to ensure a seamless experience with NANTHICHA.

We currently offer delivery within Spain.

International orders are available upon request.

Due to the nature of our handcrafted pieces, shipping outside Spain is arranged individually depending on the item and destination.

Please contact us at info@nanthichacouture.com prior to purchase.

Items currently available in our shop are carefully prepared and dispatched within 2–5 business days within Spain.

Custom-made orders usually take 3–4 weeks, as each piece is individually crafted with attention to detail.

How much is shipping?

Shipping within Spain is calculated at checkout.

For international orders, shipping costs are confirmed individually after consultation.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a confirmation email with tracking details.

Can I modify or cancel my order?

Orders may be modified or cancelled shortly after placement.

Once processing or production has begun, changes may no longer be possible.

Do you offer custom-made designs?

Yes. We offer bespoke pieces tailored to your measurements and preferences.

How long does a custom order take?

Usually 3–4 weeks, depending on the design and level of craftsmanship.

Can custom orders be returned?

Due to the personalized nature of custom-made pieces, all custom orders are non-refundable and non-returnable.

We accept secure payments via available methods at checkout, including PayPal and other supported options.

Yes, all payments are processed through secure and trusted payment providers.

For any inquiries, please contact us at